Return Policy

Return Policy

Thank you for shopping at Hellstars.io. We strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at support@hellstars.io.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at support@hellstars.io. We will process your exchange as quickly as possible, subject to availability.

Damaged Items

If you received a damaged or defective item, please contact us immediately at support@hellstars.io with details of the product and the defect. We will work with you to promptly resolve the issue.

Final Sale Items

Please note that items marked as final sale are not eligible for return or exchange.

Policy Updates

Hellstars.io reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Hellstars.io, you agree to abide by the terms and conditions outlined in this Return Policy.

Thank you for shopping at Hellstars.io!