Return Policy - Hellstars

At Hellstars.io, we strive to ensure your satisfaction with our clothing products. However, if you are not fully satisfied with your purchase, you can initiate a return request. Please carefully review our return policy, as returns that do not comply will be refused and returned to the sender. For details on refunds, visit our Refund Policy.

Key Points to Remember:

Return requests must be initiated within 7 days of receiving the product.
You are responsible for return shipping costs, customs duties, and processing fees. We do not offer free returns.
Returns must adhere strictly to the guidelines below to be accepted.

Eligibility for Returns:

Condition Requirements:
- Items must be unused, unworn, unwashed, and undamaged.
- All original tags, labels, and packaging must be intact.
Product-Specific Notes:
- Light-colored clothing must be returned free of stains, marks, or transferred dyes.
- Items damaged due to improper handling will not be accepted.
Final Sale Items:
- Final sale items cannot be returned or exchanged.

How to Initiate a Return:

Contact our support team at support@hellstars.io within 7 days of receiving your order.
Provide your order number and reason for return.
We will provide instructions for shipping your return via DHL Express. You must use DHL Express to ensure your return is accepted.

For a full breakdown of the refund process, visit our Refund Policy.

Additional Return Conditions:

Shipping Restrictions:
- Items must be shipped from the same country as the original shipping address.
- Items shipped with a courier other than DHL Express will not be accepted.
Return Timeline:
- Returns must be shipped within 7 days of receiving the return label.
Multiple Items:
- Items purchased from different Hellstar collections must be returned separately in their original packaging.

Damaged or Defective Items:

For damaged or defective items, contact us immediately at support@hellstars.io with photos and a description of the issue.

Monitoring and Policy Violations:

We monitor returns to identify patterns of excessive returns or violations of our policy.

Items that violate our return policy will be shipped back at your expense, including return shipping and customs fees.
Failure to pay for return costs within 75 days may result in forfeiture of the item.