Privacy Policy

Thank you for shopping at Hellstars.io. We aim to deliver high-quality streetwear and ensure your satisfaction. Below is our refund policy for your reference. For more details, please visit our full Return Policy.

Eligibility for Refunds

  • Return requests must be initiated within 7 days of receiving your order.
  • Returned items must be unused, unwashed, and in the same condition as received.
  • All original tags and packaging must be intact.

For complete details on eligibility, visit our Return Policy.

Refund Process

To request a refund:

  1. Contact us at support@hellstars.io within 7 days of receiving your order.
  2. Provide your order number and details about the items you’d like to return.
  3. Upon approval, we’ll send you a return shipping label.
  4. Pack and ship the item(s) using the provided label.

Once we receive and inspect the returned items, your refund will be processed back to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

For step-by-step guidance, refer to our Return Policy.

Exchange Policy

If you need a different size or color:

  • Follow the same steps as the refund process.
  • Once your return is received and approved, we’ll ship out the replacement item(s).

Damaged or Defective Items

For damaged or defective items:

  • Email us immediately at support@hellstars.io with photos and details of the issue.
  • We will arrange for a replacement or refund at no extra cost.

Contact Us

If you have any questions about our refund policy, feel free to contact us:

  • Email: support@hellstars.io
  • Phone: +1 (631) 517-7191
  • Business Hours: 9:00 AM to 4:00 PM (Monday to Saturday)
  • Chat Support: 24/7

Address:
Hellstar
402 Main Street, Waltham, MA 02452, United States

We reserve the right to refuse returns that don’t meet the above conditions or are outside the 7-day return window. Hellstars.io may amend this policy at any time without prior notice. For the latest updates, check our Return Policy.