Refund Policy
Thank you for shopping at Hellstars.io. We appreciate your business and strive to provide you with the best shopping experience possible. However, we understand that sometimes there may be a need to return or exchange a product. Please review our refund policy below.
Eligibility for Refunds
- To be eligible for a refund, items must be returned within 30 days of purchase.
- Items must be unused, unwashed, and in the same condition as received.
- Original tags and packaging must be intact.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software products
- Personalized or customized items
Refund Process
- To initiate a refund, please contact our customer service team at [email address] within 30 days of receiving your order.
- Provide your order number and details of the item(s) you wish to return.
- Once your return is approved, we will provide you with a return shipping label.
- Ship the item(s) back to us using the provided label.
- Once we receive your return, we will inspect the item(s) and process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [number] business days for the refund to appear in your account.
Exchange Policy
If you would like to exchange an item for a different size or colour, please follow the same process as outlined above for refunds. Once we receive your return, we will process the exchange and ship out the new item(s) promptly.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address]. We will arrange for a replacement to be sent to you as soon as possible at no additional cost.
Contact Us
If you have any questions about our refund policy, please contact us at [email address]. Our customer service team is available to assist you with any concerns you may have.
Note: Hellstars.io reserves the right to refuse any returns that do not meet the above requirements or are outside the 30-day return window. We also reserve the right to amend this refund policy at any time without prior notice.